Marcus Ellery
Marcus leads Cairn's residential locksmith work. He's worked on home locks across the Las Vegas valley since joining the company in 2013.
- Lead residential technician
- Home lockouts, rekeying and deadbolts
- Smart locks and new technician training
Cairn's lead residential technician since 2013
Marcus handles the locks homeowners use every day, from a front door that won't open to a house that needs new keys after a move. His work includes residential lockouts, rekeying existing cylinders, installing deadbolts and fitting smart locks.
He also trains new Cairn technicians during their six weeks of ride-along work before they take calls alone. That training covers the company's inspection, authorization, pricing and testing standards, not just the mechanical work.
- With Cairn Lock & Key since 2013
- Residential lock and smart lock work
- Six-week technician ride-along training
The standards Marcus works by
A house key, a deadbolt and a smart lock need different attention. Cairn follows the same basic checks before, during and after residential work.
Check who has authority
Before opening or changing a lock, the technician verifies photo ID and the customer's connection to the property.
Inspect before recommending
A sound cylinder may only need rekeying. A worn lock or misaligned door can call for a different repair.
Put the price in writing
After inspecting the hardware, the technician presents the full written price and gets approval before starting.
Test the finished door
Every supplied key is tested with the customer, along with the latch, deadbolt and door movement.
Meet the people behind the work
Owen Brandt
Owen Brandt founded Cairn in 2011 and personally handles commercial walkthroughs and master key planning.
Sofia Reyes
Sofia Reyes cuts and programs vehicle keys and fobs from her mobile service van.
Hector Ruiz
Hector Ruiz handles safe openings, combination changes, repairs and installations.
Our team
Meet the Cairn employees who handle dispatch, residential calls, commercial hardware and safe service.
Get the right work done on your door
Cairn serves homes throughout the Las Vegas valley. Call for an urgent lock problem or use the request form for planned residential work.