Help with lost or stolen keys
Missing house or business keys do not always mean replacing the locks. Cairn can change which keys work in suitable cylinders across the Las Vegas valley.
- $22 per cylinder for rekeying, plus service call
- Existing lock hardware stays when rekeyed
- Emergency dispatch line answered day and night
Answered day and night
A Cairn dispatcher answers every day of the year.
Licensed and insured
Employee technicians carry photo ID and a police work card.
Your price comes first
Approve the written price on a tablet before work begins.
Speak to dispatch about missing keys
Call rather than using the request form when missing keys require emergency attention. A Cairn dispatcher answers 24 hours a day, every day, and gives an estimated arrival window based on van location and traffic. If someone is in danger, call 911 first. Emergency form submissions do not arrange dispatch.
What to do when your keys are gone
Knowing which locks the missing keys operated helps the technician plan the visit and identify the cylinders that need attention.
Find a secure place to wait
Stay somewhere safe and well lit. If the door is locked, leave the lock and frame alone rather than forcing entry.
List the affected doors
Count the entry, side, garage and business doors operated by the missing keys. Tell dispatch if one key opened several locks.
Give your exact location
Provide the property address, including any gate or building access instructions. Dispatch will confirm service availability.
Explain what happened
Tell the dispatcher whether the keys were misplaced or stolen and whether you have another working copy.
Prepare proof of authority
Have government photo ID and a lease or property document ready. Changing locks on a rental requires the owner's or property manager's approval.
How the technician restores key control
The technician checks which locks are involved, confirms authorization and explains the work before changing the cylinders.
Arrival details
You receive the technician's first name, photograph and van number by text. The marked van arrives with a uniformed technician carrying photo ID.
Identity and access check
The technician checks your ID and connection to the property. For businesses, an authorized contact must approve key changes.
Cylinder inspection and price
Each affected lock is checked for condition and compatibility. You review a written price and approve the scope before work begins.
New keys tested
The technician tests the new keys in each rekeyed lock and confirms that the door latches. Business keys go to the authorized contact.
How we get you back in
Keep the lock, change the key
The technician inspects the lock first to see whether it can be rekeyed. Rekeying changes the pins inside the cylinder so missing keys stop working while the existing hardware stays in place. If the lock must be opened, non-destructive entry is used whenever the lock allows. Entry without damage is never promised.
A worn, damaged or incompatible lock may call for replacement rather than rekeying. Drilling is considered only when necessary, with your approval and the replacement price explained beforehand. If you want several doors to operate on one new key, their cylinders must have compatible keyways.
- Inspect each affected cylinder before choosing the work
- Preserve usable hardware and avoid damage where possible
- Get approval and replacement pricing before drilling
What emergency rekeying costs
The number and condition of the cylinders determine the work. The dispatcher explains the initial charges, and the technician confirms the total after inspection.
Travel and inspection
The $39 service call fee applies to each visit within the service area, whether one lock or several are involved. It is charged separately.
Cylinder rekeying
Rekeying costs $22 per lock cylinder. The total depends on how many cylinders need new keys.
After-hours fee
An additional $45 applies from 9 PM to 7 AM, on Sundays and on major holidays.
Lock condition and compatibility
Damaged cylinders, different keyways and replacement hardware can change the proposed work and its cost.
Location and travel
Boulder City visits add a $25 travel charge. Overnight service there depends on van availability.
New keys go to the right person
Before changing which keys operate a property, we confirm who is entitled to authorize the work. This protects the owner's control of the locks and determines who receives the replacement keys. Do not submit ID photographs or property access codes through the website.
- Residents: government ID and proof of address
- Renters: landlord or property manager permission
- Businesses: approval from a named authorized contact
Answers about missing keys and rekeying
These are the practical differences between rekeying, replacing a lock and getting a missing vehicle key made.
Call (702) 000-0000All questionsIf I find my missing keys later, will they still work?
No. Once a cylinder has been rekeyed, the previous key no longer operates that cylinder. The technician tests the replacement keys with you before finishing the job.
Do I need to replace every lock that used the lost key?
Not necessarily. Cylinders that are in suitable condition can usually be rekeyed without replacing the hardware. We check the affected locks and recommend replacement where rekeying is not practical.
Can all my doors use one new key?
Several locks can share a key if their keyways are compatible. Different cylinder designs or brands may prevent that, so the technician checks them before proposing a common key.
What if my missing keys are for my car?
A vehicle with no working key needs automotive key replacement rather than residential rekeying. Cairn cuts and programs keys on site for supported vehicles, with the price depending on the key technology and whether all keys are lost.
Can my business have its locks rekeyed after keys go missing?
Yes. We can rekey suitable commercial cylinders after an authorized business representative approves the change. Replacement keys are counted and handed to the approved contact rather than distributed without a record.
Choose the right service for your keys
Lock rekeying
Learn when changing a cylinder's key combination makes more sense than buying new hardware.
Car key replacement and programming
Arrange mobile cutting and programming when a vehicle has no working key.
Commercial rekeying
Update access to business doors and manage replacement keys through authorized contacts.
Home lockout
Arrange entry to your home when the key is missing and the door is locked.
Make your missing keys stop working
Call Cairn for urgent lost-key service across the Las Vegas valley and to confirm dispatch availability. For planned rekeying, use the request form.