Contact & request service
Locked out or dealing with a failed lock? Call our emergency line. For rekeying, installations and other planned work, send a service request.
For urgent service, call
A dispatcher answers the emergency line 24 hours a day, every day, including holidays. Emergency service is dispatched at any hour within our service area for lockouts, broken keys and failed locks. The dispatcher gives you an estimated arrival window, not a promised arrival time.
The request form is read Monday to Saturday, 7 AM to 6 PM. It does not send a technician. If a child, pet or vulnerable person is in danger, call 911 first.
When to expect a reply
We answer online requests within one business day. A reply lets you know whether the work can be scheduled. Your appointment is not confirmed until we speak with you by phone and agree on the details.
A few details help us prepare
The more we know about the work, the better we can determine which technician, parts and equipment the job may require.
Residential
Count the locks involved, note whether they are deadbolts, knobs, levers or smart locks, and tell us how urgently the work is needed.
Commercial
Tell us the property type, number of doors and existing lock, master key or access control system. Include any scheduling restrictions.
Automotive
Have the vehicle year, make and model ready. Tell us the key type, if known, and whether you have a working key or all keys are lost.
Tell us what needs attention
Use this form for scheduled service at your home, business or vehicle. For an active lockout or another emergency, use the phone instead.
Include your name, phone, email, service address or ZIP code, service category and a brief description of the work. Choose your preferred date, time and contact method.
Use the notes to describe symptoms, such as a key that will not turn or a door that will not latch. Do not include codes, combinations or identification documents. Submission does not reserve a visit.
Call or text
Hours
Emergency line: 24 hours, every day Scheduled service: Monday to Saturday, 7 AM to 6 PM
Workshop
000 Main St. Las Vegas, NV 89108 By appointment only, no walk-in counter
License
NV License #0000000
Send a service request
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This is a demo. What you enter goes to Vegas Website Designs, and we only use it to reply to you.
We verify authority before work
A locksmith must establish that the person requesting entry or a lock change has authority over the property, vehicle or safe. Verification takes place with the technician, not through this form.
- Government photo ID may be required
- Ownership or written authorization may be needed
- Never send access codes or safe combinations
- Do not submit identification photos through the form
After you send your request
Submitting a request starts a conversation with our office. It does not schedule a visit or send a technician. A visit is arranged only after our office confirms it with you.
Your request is received
The form sends your contact details, service location, job description and preferred scheduling information to our office.
Our office reviews the work
We check the service type, location and information supplied to determine whether more details are needed.
We contact you
A team member follows up using your preferred contact method to discuss the job and available scheduling options.
We confirm the next steps
We discuss technician availability, required authorization and the next steps. A service visit is arranged only after confirmation.
Different hours for different work
Scheduled appointments and emergency calls operate on separate hours. The emergency phone line stays staffed outside the regular workday.
Scheduled service
Rekeying, lock installations, safe work, master key systems and commercial projects are arranged through the office.
- Monday to Saturday, 7 AM to 6 PM
- Visits arranged by appointment
- Workshop access by appointment only
Emergency line
A live dispatcher takes urgent calls at every hour and provides an estimated arrival window based on location and available vans.
- Answered 24 hours a day, every day
- Emergency service across the valley at any hour
- $45 fee: 9 PM to 7 AM, Sundays and major holidays
Major holidays carry an after-hours fee. Boulder City emergency coverage is 7 AM to 9 PM, with overnight service when a van is available.
Choose how to reach our office
Use the contact method that fits the job. We provide mobile service at homes, workplaces and vehicle locations.
Call for urgent work
Speak with a dispatcher about a lockout or failed lock. Have the location and a description of the problem ready.
Text a lock or door photo
During office hours, text photos to our regular number. A clear view of the hardware can help us understand the work before a visit.
Send a planned service request
Use the online form for a rekey, new installation or commercial project. Include your preferred contact method and scheduling details.
Visit the workshop by appointment
Our Las Vegas key and safe workshop has no walk-in counter. Arrange a visit before coming to the business address.
Photos that help us assess the job
You can text photos of a lock or door to our regular number during office hours, Monday to Saturday, 7 AM to 6 PM. Show the hardware and its condition, but never photograph or send access codes or safe combinations.
- Show the lock or door from both sides
- Include the key or fob when relevant
- Never send codes, combinations or ID photos
Set up service for your properties
For property managers, HOAs and businesses coordinating work across multiple doors or locations.
Provide your business name, property type, number of locations and the work you need. Include a contact person. Priya Nair, our commercial accounts coordinator, follows up about work orders, authorized contacts and account arrangements.
Commercial account inquiry
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How payment is handled
Payment is collected when the work is complete. Each invoice separates the service call fee, labor and parts.
Credit and debit cards
We accept all major credit and debit cards. The technician provides an itemized invoice for the completed job.
Apple Pay and Google Pay
Both digital wallet methods are accepted for payment after the work has been completed.
Cash and business checks
Cairn accepts cash and checks from businesses. Personal checks are not accepted.
Commercial account billing
Approved commercial accounts can use purchase orders and net 30 invoicing under their account terms.
Mobile service across the valley
Our service vans travel throughout the Las Vegas valley in Clark County, from established city neighborhoods to newer master-planned communities.
Coverage includes Las Vegas, Henderson, North Las Vegas, Summerlin, Spring Valley, Enterprise, Paradise, Sunrise Manor, Whitney, Centennial Hills, Southern Highlands, Mountain's Edge, Green Valley and Boulder City.
- Las Vegas
- Henderson
- North Las Vegas
- Summerlin
- Spring Valley
- Enterprise
- Paradise
- Sunrise Manor
- Whitney
- Centennial Hills
- Southern Highlands
- Mountain’s Edge
- Green Valley
- Boulder City
Boulder City has separate emergency hours and a $25 travel charge. Call to confirm service at the edges of the valley.
Questions about contacting us
These answers explain what to prepare, how we handle requests and what happens before a locksmith visits.
Call (702) 000-0000All questionsShould I use the form if I'm locked out?
No. Call the emergency line so a dispatcher can discuss the location, problem and available technician. The web form is for planned work and does not arrange emergency dispatch.
What information do you need to arrange service?
We need your contact details, service location and a description of the lock, door or vehicle. For scheduled work, include the service category and preferred appointment time. Vehicle year, make and model or the number of doors involved can help us prepare.
Will the locksmith need to see my ID?
Yes, government photo ID and evidence of your connection to the property or vehicle may be required. A lease, registration, insurance card or owner authorization may also be needed, depending on the job. Do not send identification through the website.
Do you service locations outside Las Vegas?
Yes. We serve Henderson, North Las Vegas and communities throughout the Las Vegas valley. In Boulder City, emergency service runs from 7 AM to 9 PM, overnight calls are taken when a van is available, and a $25 travel charge is added to the service call fee. We do not serve Pahrump, Mesquite, Laughlin, Primm or Mount Charleston.
Can I send pictures of a lock or key?
Yes. You can text photos of a lock or door to our regular number during office hours, Monday to Saturday, 7 AM to 6 PM. Never send access codes, safe combinations or ID photos.
Which payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, cash and business checks. Commercial customers with approved credit can use net 30 invoicing and purchase orders. Payment is due after completed work unless account terms apply.
How long will it take to hear back?
Online requests receive a response within one business day and are reviewed during regular office hours. If the matter cannot wait for that response, call the emergency number to speak with a dispatcher.
Tell us where the work is needed
We serve Las Vegas and the surrounding valley. Call for urgent locksmith service or use the request form to discuss a planned visit.