Emergency locksmith help
Locked out, dealing with a broken key or unable to secure a door? Cairn sends mobile locksmiths throughout the Las Vegas valley.
- Emergency line answered 24 hours a day, every day
- Dispatcher provides an estimated arrival window
- Written price for your approval before work begins
Answered day and night
A Cairn dispatcher answers every day of the year.
Licensed and insured
Employee technicians carry photo ID and a police work card.
Your price comes first
Approve the written price on a tablet before work begins.
For an emergency, call us directly
A Cairn dispatcher answers emergency calls at every hour, including holidays. Call for help anywhere in the Las Vegas valley. Do not use the request form for a lockout. Forms are read during office hours.
If a child, pet or vulnerable person is locked in a hot car or home and in danger, call 911 first. Las Vegas summer highs pass 110°F, and the temperature inside a closed car can become dangerous.
Emergency lock and door services
Tell the dispatcher what happened and what needs opening, repairing or securing. These are the emergency jobs Cairn handles.
Home lockout
Locked out of your home? The technician inspects the lock first and uses non-destructive entry whenever the lock allows it. Some locks may require other methods.
Learn moreBusiness lockout
We open business doors after verifying authorization and can address a failed commercial lock or latch that prevents access.
Learn moreCar lockout
We open locked vehicles after checking ownership. If you need a replacement car key, that is a separate automotive key service.
Learn moreBroken key extraction
We inspect the cylinder and remove broken key pieces when the lock permits, then test whether the lock still operates correctly.
Learn moreBreak-in lock repair
We replace damaged locks, strikes and reinforcement hardware after a break-in. Door and glass replacement are not part of our service.
Learn moreLost or stolen keys
We can rekey suitable cylinders or replace locks so missing keys no longer operate the door.
Learn more
The problems we respond to
An emergency is not always a lockout. A key that breaks or a latch that stops catching can leave a door unusable.
Locked out of your home
Your keys are inside or missing, and the door is locked. We check your authorization before opening it.
Locked out of your business
An owner or authorized contact cannot open the premises. We verify their authority before working on the door.
Keys locked in your vehicle
Your working key is inside a locked car. We inspect the vehicle and provide entry service after ownership verification.
Key broken in the lock
Part of the key remains inside the cylinder. Extraction may restore its use, depending on the damage.
Lock will not turn
A seized cylinder or failed mechanism prevents normal operation. We inspect it before recommending repair or replacement.
Keys lost or stolen
You no longer control the missing keys. Rekeying can stop the old keys working when the existing cylinders are suitable.
Lock damaged in a break-in
A damaged lock or strike needs attention. We assess which locking components can be replaced or reinforced.
Door will not secure
The latch or bolt will not engage. We inspect the lock, strike and alignment to find the cause.
Six things to do before we arrive
A few details help dispatch identify the job and give you a useful arrival estimate.
Move somewhere safe
Wait in a well-lit location away from moving vehicles and other hazards.
Give your location
Have the full service address ready. If you are stranded away from a building, give the nearest cross streets.
Describe the problem
Tell dispatch whether it is a house door, business entrance or vehicle, and explain what the lock is doing.
Keep identification ready
Have government photo ID and proof of your connection to the property or vehicle available if they are accessible.
Leave the hardware alone
Do not force the key, handle or door. Additional damage can turn an entry job into a hardware replacement.
Put personal safety first
Call 911 when someone is in danger. Emergency responders, not a locksmith dispatch, are the first call in that situation.
Stay safe while waiting
Choose a visible place to wait, especially if your vehicle is near traffic. Leave the lock and door as they are until the technician can inspect them. Keep security information private while speaking with dispatch or the technician.
- Wait in a lit area where you can be seen
- Stay clear of traffic and the roadway
- Do not force a handle, key or door
- Keep access codes and safe combinations private
Know who is coming to your door
Cairn technicians follow an identification, inspection and approval process on every service visit.
A technician identification text
When the technician is on the way, you receive a text with their first name, photo and assigned van number.
Identification at arrival
The technician wears a Cairn uniform and carries photo ID and a current locksmith work card.
A marked Cairn service van
The technician arrives in a white service van displaying the Cairn mark on both sides.
Inspection and written approval
After inspecting the lock, the technician prepares the written price on a tablet. You approve it before work starts.
Testing and a clear invoice
The technician tests the completed work with you. Your itemized invoice lists the service call, labor and each part.
Entry methods
We inspect before choosing entry
A locked door does not automatically need a new lock. The technician first checks the cylinder, door and hardware to determine whether entry is possible without damage. Most standard residential locks can be opened without damaging them, but the condition and security grade of the lock matter.
Drilling is a last resort for certain high-security cylinders and failed, seized or damaged locks. If it is necessary, the technician explains the reason and gives you the replacement lock price before asking for separate approval. We never promise that every door can be opened without damage.
- The lock is inspected before an entry method is chosen
- Non-destructive entry is preferred when practical
- Drilling requires approval and a replacement price first
What affects an emergency price
Dispatch explains the known charges by phone. The technician determines the final work price after seeing the lock and door.
Service call fee
The $39 service call fee covers travel and inspection. It is charged on every visit, separate from labor, and is not credited toward the work.
After-hours fee
An additional $45 applies from 9 PM to 7 AM, on Sundays and on major holidays.
Boulder City travel
Visits to Boulder City carry a $25 travel charge in addition to the standard service call fee.
Lock type and security grade
The type and grade of lock affect the labor required. A standard residential cylinder and a high-security cylinder involve different work.
Door and hardware condition
A damaged frame, binding latch or seized cylinder can change what is needed to restore operation.
Drilling and replacement parts
Drilling is a last resort and requires your approval. The technician gives you the replacement lock price and labor cost before proceeding.
A written price before work begins
Every charge is included in the written price before work begins. If the scope changes, work stops for a revised approval.
Emergency help outside office hours
An evening lockout is handled by phone, not through the scheduled-service request process.
Hours and availability
Scheduled locksmith work takes place Monday to Saturday, 7 AM to 6 PM. The emergency line is answered by a dispatcher 24 hours a day, every day, including holidays.
For a lockout, broken key or door that will not secure, call and describe the problem. The dispatcher considers available vans, traffic and the time of day before providing an estimated arrival window. That window is an estimate, never a promise. Boulder City overnight service depends on van availability.
Pricing after hours
A $45 after-hours fee applies from 9 PM to 7 AM, on Sundays and on major holidays. It is added to the $39 service call fee and any applicable travel charge. The dispatcher explains these charges and the expected price range before dispatch.
After inspecting the lock, the technician puts the full price on a tablet for your approval before work begins. Replacement hardware is included in that written price when needed. Payment is collected after the work is complete.
We verify who can authorize entry
Checking identification protects the customer and the property. We need to establish who has authority before opening a lock or changing its keys.
Homeowners
Show government photo ID with the address, or ID together with a utility bill, lease or piece of mail connecting you to the home.
Renters
Bring photo ID and a lease, or have your landlord or property manager confirm by phone. Lock changes require their approval.
Vehicle owners
Have photo ID and registration or insurance showing the same name. Documents inside the locked vehicle can be checked after entry.
Business representatives
An owner, manager or authorized account contact must approve access. Lock changes may require written business authorization.
Identification locked inside
For a home, we can check ID after entry. If authorization cannot be shown, we relock the door and charge only the service call fee.
“I was locked out of my house in Henderson after dark. Dispatch explained the charges and sent a text identifying the locksmith and van. He checked my ID, explained the written price and opened the door without damaging the lock. The invoice matched what I approved.”
Laura M.
Emergency service across the valley
Our mobile vans serve Las Vegas and the surrounding valley, with different availability rules for Boulder City.
Emergency service covers the entire Las Vegas valley at any hour, including Henderson, North Las Vegas and Summerlin. Boulder City service runs from 7 AM to 9 PM, with overnight calls when a van is available. We do not serve Pahrump, Mesquite, Laughlin, Primm or Mount Charleston.
- Las Vegas
- Henderson
- North Las Vegas
- Summerlin
- Spring Valley
- Enterprise
- Paradise
- Sunrise Manor
- Whitney
- Centennial Hills
- Southern Highlands
- Mountain’s Edge
- Green Valley
- Boulder City
If you are near the edge of our service territory, call to confirm dispatch availability and any applicable travel charges.
Answers before you call
These are the details customers commonly need before arranging an emergency locksmith visit.
Call (702) 000-0000All questionsHow long will it take a locksmith to get to me?
Daytime arrival within the Las Vegas valley is typically 20 to 40 minutes, but this is not a promise. Your dispatcher gives an estimated window based on van location, traffic and the time of your call.
Can I get a locksmith late at night or on a holiday?
Yes. A dispatcher answers emergency calls throughout the night and on holidays for service within the valley. Overnight visits to Boulder City depend on van availability, and the applicable after-hours charge is explained by phone.
Will you have to drill my front door lock?
Most standard residential locks can be opened without damage. Drilling may be necessary for certain failed, seized or high-security locks, but the technician explains the replacement cost and obtains your approval before drilling.
What if my ID is locked inside my house?
Tell dispatch that your identification is inside. The technician can check it after opening the door, but if you cannot establish authorization, the door is relocked and only the service call fee applies.
Can you tell me the full price over the phone?
The dispatcher quotes the service call fee and a range based on your description. The final price depends on an inspection of the lock, door or vehicle, and you receive it in writing before work starts.
Do you come to every part of Clark County?
No. Our emergency territory is the Las Vegas valley, with restricted overnight availability in Boulder City. Pahrump, Mesquite, Laughlin, Primm and Mount Charleston are outside our service area.
How can I pay for an emergency locksmith visit?
We accept major credit and debit cards, Apple Pay, Google Pay and cash, as well as checks from businesses. Payment is taken after the work is complete, and you receive an itemized invoice.
Can you open my car if the keys are locked inside?
Yes, we handle vehicle lockouts after verifying your ownership or authorization. Tell dispatch the vehicle’s year, make, model and location so we can confirm the service. Making a missing or replacement car key is handled through our automotive locksmith service.
Get the door working again
Locked out or dealing with a door that will not secure in the Las Vegas valley? Call and a dispatcher answers 24 hours a day. For planned work, use the request form.