Home lockout help when you need it
Cairn Lock & Key opens locked residential doors across the Las Vegas valley. Our emergency line is answered 24 hours a day, every day.
- Home entry from $75 plus the $39 service call fee
- Most standard residential locks open without damage
- Dispatcher provides an estimated arrival window
Answered day and night
A Cairn dispatcher answers every day of the year.
Licensed and insured
Employee technicians carry photo ID and a police work card.
Your price comes first
Approve the written price on a tablet before work begins.
Call for home lockout dispatch
A dispatcher answers emergency calls at any hour and confirms service availability for your address. Do not use the website form for a lockout. If a child, pet or vulnerable person is in immediate danger inside, call 911 first.
Five things to do while locked out
A few details help the dispatcher send the right technician and explain what to expect.
Wait somewhere safe
Stay in a well-lit place away from traffic. In extreme heat, find a cooler place to wait.
Give the house address
Tell the dispatcher the property address and any information needed to locate the entrance.
Describe the locked door
Explain whether the door has a deadbolt, knob lock or electronic lock, and whether the key is missing or the lock has failed.
Gather proof of residence
Have photo ID and a document connecting you to the address available. Tell dispatch if those documents are inside.
Leave the lock alone
Do not force the door, turn a stuck key harder or attempt entry with tools. A damaged lock can change the work required.
What happens when the van arrives
You will know which technician is coming, what work is proposed and what it costs before authorizing entry.
A recognizable arrival
You receive a text with the technician's first name, photo and van number. The technician arrives in a marked Cairn van.
Identity and permission
The uniformed technician shows company ID and a work card, then verifies your right to enter the property.
Lock inspection and written price
After examining the hardware, the technician presents the written price on a tablet. Entry begins only after your approval.
A working door at departure
The technician checks the latch and locking operation with you, then provides an itemized invoice.
How we get you back in
The lock determines the entry method
A residential lockout does not automatically mean replacing the lock. The technician first examines the cylinder, door and visible hardware to establish the condition of the lock.
We favor entry methods that preserve the lock when its condition allows. A seized cylinder, damaged lock or certain high-security hardware may require drilling. The technician inspects the lock first, explains the proposed method and gives you the replacement cost. No drilling or replacement begins without your approval.
- Inspect the cylinder and door before choosing a method
- Preserve the existing hardware wherever practical
- Approve drilling and replacement pricing separately
What your home lockout will cost
The phone quote establishes the starting cost. The technician confirms the total after examining the lock, with every charge written down before work starts.
Residential entry
Home lockout labor starts from $75 before parts, plus the separate service call fee. The lock's type and condition determine the work required.
Service call
The $39 service call fee covers travel and inspection on every visit. It is separate from labor and is not credited toward the work.
After-hours fee
An additional $45 after-hours fee applies from 9 PM to 7 AM, on Sundays and on major holidays.
Boulder City travel charge
Boulder City adds $25 to the $39 service call fee. If you are at the edge of the service area, call to confirm coverage.
Damaged or failed hardware
A lock that requires drilling or replacement adds work and potentially parts. Any changed scope requires another approval.
Proof that the home is yours to enter
Checking identification protects the people who live at the address. Cairn needs proof that you own, rent or are authorized to enter the home, even when the documents are on the other side of the door.
- Photo ID with the address, or ID plus residence documents
- Renters need a lease or landlord confirmation by phone
- ID locked inside is checked after opening, before departure
Answers about getting back inside
These are the details worth knowing before you authorize a residential lockout service.
Call (702) 000-0000All questionsHow long will it take someone to get to my house?
Daytime arrival in the Las Vegas valley is typically 20 to 40 minutes. The dispatcher estimates your arrival window based on van location, traffic and time of day. It is an estimate, never a promise.
What if my driver's license is locked inside the house?
Tell the dispatcher before the technician arrives. Your ID can be checked after opening, but if you cannot provide the required proof, the technician relocks the door and charges only the service call fee.
Do you have to drill my front door lock?
Not necessarily. The technician examines the lock first and uses a non-destructive approach where the hardware permits it. Drilling is a last resort and requires your separate approval.
Can you open my apartment if I am renting?
Yes, with identification and proof that you are authorized to occupy the rental. A lease or confirmation from your landlord or property manager establishes that authority.
Can I pay with a card after the door is opened?
Payment is taken when work is complete. We accept all major credit and debit cards, Apple Pay, Google Pay and cash. Your invoice lists the service call, labor and each part.
Other lock problems we can handle
Lost or stolen keys
If your keys were lost or stolen, we can rekey the locks so the old keys stop working.
Broken key extraction
A key broken inside the cylinder may be removable without replacing the entire lock.
Lock rekeying
Change which keys operate an existing lock while keeping serviceable hardware in place.
Smart lock installation
Replace a compatible conventional lock with a keypad or connected deadbolt during a scheduled installation.
Your front door is waiting
For a home lockout in the Las Vegas valley, call to confirm dispatch. Use the request form for planned lock work, not emergency entry.