Meet the people behind Cairn
Our Las Vegas locksmith team includes field technicians, dispatchers and commercial support staff. Meet the people responsible for each part of the work.
- 14 people on the Cairn team
- W-2 employees, not subcontracted technicians
- Six weeks with a senior technician before solo work
Owner and lead locksmith
Owen Brandt built Cairn from one van
Owen Brandt founded Cairn Lock & Key in 2011. Before starting the company, he spent eight years working as a locksmith for a Las Vegas property management company. He began Cairn with one service van, taking locksmith work directly to customers across the valley.
Owen remains the owner and lead locksmith. He personally handles commercial walkthroughs and master key system design, while Cairn's other technicians carry out residential, automotive and commercial service calls. He does not attend every job.
The people who handle the work
Different jobs call for different areas of locksmith experience. These team members handle residential service, vehicle keys, safes, commercial hardware and dispatch.
Marcus Ellery
Marcus Ellery joined Cairn in 2013 and serves as lead residential technician. He handles the lock and door hardware work customers need at home.
Read the profileSofia Reyes
Sofia Reyes joined Cairn in 2017 as an automotive key technician. She works on vehicle key cutting, programming and related automotive locksmith service.
Read the profileHector Ruiz
Hector Ruiz joined Cairn in 2015 as the safe and vault technician. He handles safe opening, lock repairs and combination changes for authorized customers.
Read the profileTyrell Banks
Tyrell Banks has worked on commercial door hardware at Cairn since 2016. He handles business locks, door closers, exit devices and storefront hardware.
Priya Nair
Priya Nair joined Cairn in 2018 as commercial accounts coordinator. She handles account contacts, work orders and billing arrangements for business customers.
Janelle Ortiz
Janelle Ortiz joined Cairn in 2014 and serves as lead dispatcher. She helps coordinate service calls and communicates job details and arrival estimates.
What every technician must do
Cairn follows the same identification, authorization, pricing and testing practices on locksmith visits, regardless of the type of lock.
Arrive ready to be identified
Wear the company uniform, carry photo identification and present a current locksmith work card.
Confirm authority to proceed
Check identification and the customer's connection to the property or vehicle before opening or changing a lock.
Get the price approved
Inspect the job, present the full written price on a tablet and obtain approval before starting work.
Test before finishing
Check keys, locking and latching with the customer, then provide an itemized invoice for the visit.
Training
Training before the first solo call
Cairn checks applicants before they begin field work. A technician must pass the required background and driving record checks and have a verified locksmith work card. New technicians then spend six weeks accompanying a senior technician before handling assignments alone.
Training continues after those first six weeks. Cairn holds monthly in-house sessions covering new mechanical locks, smart lock systems and automotive key technology. The focus is on understanding the hardware, checking the work and following the company's service procedures.
- Background and driving record checks before the first shift
- Current locksmith work card verified
- Six weeks riding with a senior technician
- Monthly lock, smart lock and vehicle key training
The requirements for field work
These are Cairn's hiring and field-readiness standards for technicians who work at customer properties and vehicles.
Background screening
Applicants undergo a background check before beginning their first shift.
Driving record review
A driving record check is completed before the technician starts working for Cairn.
Verified work card
The required Las Vegas Metropolitan Police Department locksmith work card must be current and verified.
Supervised field training
A new technician accompanies a senior team member for six weeks before being assigned independent work.
Uniform and photo identification
Field technicians must wear a uniform and carry photo identification on customer visits.
Dispatch
The people answering your call
Two dispatchers handle Cairn's service calls. The emergency line is answered 24 hours a day, every day, including holidays. Callers speak with a person who can gather the details needed to assess the job and arrange dispatch within the service area.
The dispatcher asks for the location, the type of lock, door or vehicle, what happened and whether anyone is in danger. Before dispatch, the caller hears the service call fee, an expected price range and an estimated arrival window based on van location and traffic.
Build your career at Cairn
Field technicians work under Cairn's identification, screening and training standards. Contact the office to ask about employment opportunities and current openings.