Be a dispatcher at Cairn
Join Cairn Lock & Key as a full-time dispatcher serving the Las Vegas valley. Answer calls, guide customers and send the right van.
- Full-time position with day and overnight shifts
- Emergency line answered 24 hours a day
- No locksmith experience required
Answered day and night
A Cairn dispatcher answers every day of the year.
Licensed and insured
Employee technicians carry photo ID and a police work card.
Your price comes first
Approve the written price on a tablet before work begins.
Your work starts with the first call
Dispatchers connect a customer's problem to the technician who can handle it. Clear questions and steady communication matter more than locksmith experience.
What you do
You answer calls from people locked out of homes, businesses and vehicles, along with customers dealing with broken keys or failed locks. You ask for the address, what kind of lock, door or vehicle is involved, what happened and whether anyone is in danger. You explain the service call fee and the price range for the work described, then give an estimated arrival window.
Once the call is ready for dispatch, you send the nearest available van. You also handle the arrival text that tells the customer the technician’s first name, photo and van number.
What a week looks like
The emergency line is answered 24 hours a day, every day, including holidays. This is a full-time position with day and overnight shifts. Calls vary from straightforward vehicle lockouts to business doors that will not latch. Some callers know the lock they have. Others can only explain what stopped working. Your job is to get the useful details without making the conversation harder.
What Cairn provides
You work with a local team of 14 serving the Las Vegas valley. Nine marked service vans start from different parts of the area. Cairn provides in-house training every month on new lock, smart lock and vehicle key systems. You work alongside lead dispatcher Janelle Ortiz, who has been with Cairn since 2014.
What you need to handle the desk
You do not need to know how to repair a lock. You do need to listen carefully, collect the right information and explain what happens next.
A steady phone manner
Stay calm with callers who are frustrated, stranded or unsure how to describe the problem.
Clear questions
Collect the address, lock or vehicle details and what happened before arranging dispatch.
Accurate price communication
Explain the service call fee and a price range without presenting an inspection-dependent price as final.
Care with arrival estimates
Use van location, traffic and time of day when communicating an estimated arrival window.
Day or overnight availability
Be prepared for the shift requirements of a phone line that stays staffed through nights and holidays.
How the hiring process works
The application starts with your interest in the role and your shift availability. Cairn also reviews candidates against its hiring standards.
Send your application
Apply for the dispatcher position and indicate whether you can work day shifts, overnight shifts or both.
Discuss the work
Talk through the calls you would handle, the information you would collect and how you communicate with customers.
Complete hiring checks
Cairn conducts background and driving record checks before the first shift as part of its hiring standards.
Prepare for the dispatch desk
Learn how to take calls, quote the service call fee and a price range, give an estimated arrival window and send the nearest van.
See where else you could work
Mobile locksmith technician
Work from a marked service van on residential, commercial and automotive locksmith calls across the valley.
Apprentice locksmith
Learn locksmith work alongside a senior technician before taking service calls independently.
Careers
Explore Cairn's openings and the hiring standards for joining its Las Vegas team.
Our team
Meet the dispatchers, locksmith technicians and office staff who keep Cairn's mobile operation running.