Rekeying between residents
An apartment community needed a better way to handle keys between tenants. See how Cairn organized turnover rekeying in the Las Vegas valley.
- $22 per cylinder
- Visits planned around move-in dates
- One record for each unit
Answered day and night
A Cairn dispatcher answers every day of the year.
Licensed and insured
Employee technicians carry photo ID and a police work card.
Your price comes first
Approve the written price on a tablet before work begins.
The challenge
Slow rekeying and keys handled by hand
At a Spring Valley apartment community built in the 1980s, rekeying between residents took too long. Every departing tenant meant another lock change to arrange before the next household moved in.
Keys were also handled manually. Management needed a repeatable way to request work, coordinate access for maintenance and keep a record of which units had been rekeyed.
One account for the whole property
We recommended a property account that brought requests, scheduling, maintenance access and billing into one routine.
A named account coordinator
Priya Nair became the property's contact at Cairn for arranging locksmith work and handling account requests.
Work orders sent by email
Management sends each rekey request as a work order by email, keeping every request in writing.
A maintenance sub-master
One maintenance sub-master key opens the units for maintenance staff, while each unit keeps its own individual key.
Rekeying scheduled around move-ins
Units are rekeyed at $22 per lock cylinder, with a separate $39 service call fee. Visits are scheduled around move-in dates.
How the rekeying program was set up
The work followed the property's turnover schedule, with a consistent request and reporting process for each unit.
Set up the property account
Established the account contact and an email process for management to submit authorized work orders.
Plan around occupancy
Coordinated rekey appointments with the property's upcoming resident move-in dates.
Rekey the requested units
Rekeyed the cylinders at $22 per lock cylinder and set up the maintenance sub-master key.
Document the completed work
Recorded the rekeying for each unit and gathered the account charges into the property's monthly statement.
A clearer record of every turnover
The property gained a consistent way to arrange locksmith visits and account for work across resident changes.
Scheduling tied to occupancy
Rekey requests became part of the planned turnover process instead of separate arrangements made without a shared schedule.
A record by apartment
Management could refer to the completed work for a specific unit rather than reconstructing its history from loose paperwork.
One monthly statement
The account provided one place to review rekeying charges across the property for the billing period.
“We used to handle apartment keys and rekey requests by hand, and keeping up between residents took too much time. Having a coordinator at Cairn and being able to email our work orders made the process much easier to manage. I also like having a record for each unit.”
Denise M.
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Our work
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Make the next turnover easier to manage
Discuss a property account
Tell us how many units you manage and how you currently arrange rekeying between residents.
Request scheduled rekeying
Send the property details and upcoming work through our request form. We respond within one business day.